Shipping & Returns
At Vextro Trend, we want your shopping experience to be simple, transparent, and stress-free — from checkout to delivery, and beyond if something isn't right.
Shipping Information
Where We Ship
Right now, we ship exclusively within the United States. We're focused on serving U.S. customers well before expanding further.
Free Shipping on Every Order
No minimum purchase, no hidden fees — every order shipped within the U.S. ships free.
How Fast We Process Orders
Once your payment is confirmed, our team gets to work packing your order within 1–3 business days.
Estimated Delivery Time
After your order ships, it typically arrives within 10 business days. Keep in mind that carrier delays, weather, holidays, and other factors outside our control can occasionally affect delivery windows — we appreciate your patience if that happens.
Tracking Your Order
As soon as your package is on its way, we'll send you tracking information so you can follow its journey right to your door.
Double-Check Your Address
Before you hit "complete order," take a quick second to confirm your shipping address is accurate. Incorrect or incomplete addresses can lead to delays or, in some cases, a returned package — and nobody wants that.
Returns & Refunds
If Something's Wrong With Your Order
Received an item that's damaged, defective, incorrect, or missing parts? Reach out to us within 7 days of delivery and we'll make it right.
To help us resolve things quickly, please include:
- Your order number
- A short description of the issue
- Clear photos of the item
- A video, if it helps show the problem
- Photos of the packaging, when relevant
Once we've reviewed your request, we'll offer a solution that fits the situation — whether that's a replacement, a resend, a partial refund, or a full refund.
Changed Your Mind?
Since our products come from third-party suppliers, change-of-mind returns are reviewed case by case. Just reach out to us first — we'll walk you through the next steps.
Important:
Please don't send anything back before contacting us. Items returned without prior authorization may not qualify for a refund.
Return Shipping Costs
If your return is approved, we'll let you know exactly how the process works, including who covers the return shipping cost — this depends on the reason for the return.
Getting Your Refund
Once your return or claim is approved, we'll issue your refund to your original payment method. How long it takes to show up depends on your bank or payment provider.
Frequently Asked Questions
Do you ship outside the United States?
Not currently — we only ship to addresses within the U.S.
Is shipping really free?
Yes, every U.S. order ships free with no minimum required.
How long until my order arrives?
Orders are processed in 1–3 business days and typically arrive within 10 business days of shipping.
What if my item arrives damaged or wrong?
Contact us within 7 days of delivery with your order number, a description of the issue, and photos (or video if needed), and we'll sort it out.
Can I return an item if I just changed my mind?
Possibly — reach out to us first and we'll review it case by case before you send anything back.
Need help with an order?
Visit our Contact page and include your order number so we can assist you as quickly as possible.